FAQ

How are the online orders fulfilled?

You can either choose to "Pick Up" your order at our store or have it “Delivered” to the address of choice.

Can I choose "Pick Up" or Delivery time?

Absolutely! You choose Pick Up or Delivery Time of your preference before placing an order.

Do you offer Same Day Delivery or "Pick Up"?

No same day orders at this time.

Is there any minimum to place an order?

For your convenience, the information about minimum order is always displayed during the Checkout before placing an order.

Is there any fee for Online Ordering?

Any fees associated with online ordering are always displayed during the Checkout before placing an order.

Where do I go to pickup my order?

Orders must be picked up through our Deli Department, see store locations for more information on the closest store near your event or gathering.

Can I request Gluten-Free products?

Please leave us a comment at the checkout cart, for any requests or alterations. We will do our best to source the products and in some cases may need to suggest an alternative option.

Is it possible to request an item that is NOT on the menu?

Yes, we have the ability to meet all your gathering necessities, requests and must haves. For special requests please reach out to us by e-mail at [email protected] or via phone at 415-301-1147.

What if I have a food allergy?

Mollie Stone's Markets strives to accommodate all customers with certain food allergies, special diets or even specific ingredients. Please be aware food prepared inside our stores may contain dairy, eggs, wheat, soy, nuts, tree nuts, fish, shellfish and other allergens.

Who do I contact if I am having a problem with my account/ login?

You can reach us by e-mail at [email protected]

Do you deliver?

Yes, we currently deliver within 10 miles of each of our store locations. The delivery fee is $40. Someone will need to be present to receive your order. If alcohol is included in your order, the person must be 21 year of age or older and not intoxicated and able to show a valid government-issued photo ID.

Who Handles the Delivery?

Your order will be handled by one of our trusted local delivery partners.

Do you accept tips?

We only accept tips on delivery orders and 100% of the tip is given to the delivery driver. We do not accept tips on pick-up orders.

Can I make changes to the order once it is placed?

Yes, all changes to orders must be made 48 hours in advance to order date/time.

How can I contact further if I need more information?

Please contact our Catering Manager at 415- or email [email protected] and they will promptly respond back to your requests.